Job Description

Job title: Case Manager (Temp to Perm)
Company: Front Line Health Care

Front Line Health Care offers support to agencies, organizations and institutions that work with children, adolescents, adults and seniors who are experiencing behavioral, social, emotional and psychiatric difficulties.
We provide a professional and individualized approach to a Client-Centered Support system, reinforcing safety of the individual while contributing to specific client needs in their environment.
At Front Line Health Care we offer a smarter way to staff selection. Our clients rely on us to provide qualified, reliable and caring professionals to implement a high level of service to clients and patients that require unique care.
Our client is a charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. They are currently looking for a Case Manager to provide case management services to assist individuals to make the changes in their lives to increase their quality of life.

Client Location: Toronto, ON
Rate of Pay: Starting salary $55,239 annually, or $26.56 per hour
Hours of Work: Temp to Perm (Until January) Mon-Fri 9am-5pm
Job Title: Case Manager
Job Summary:
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

What You Will Do:

1. Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals
2. Promote the personal empowerment of each individual through coaching, mentoring and support, thereby enabling each to meet the daily requirements of their
living environment; directly assisting with their daily living activities, particularly in the acquisition of life skills in such areas as hygiene, medication management, cooking, cleaning, shopping and budgeting; developing strategies and establishing a plan for maintaining these daily activities;
3. Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate.
4. Provide crisis intervention/management and assist in the development of crisis plans with clients;
5. Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that reflects favorably on the organization
6. Mediate issues or conflicts between residents, or residents and neighbors, teaching conflict resolution; following-up on issues to ensure resolution;
7. Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation; maintain a general awareness of community events and activities to also meet these needs;
8. Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;
9. Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.
10. Provide 24 hour crisis support to program on a rotational basis through a pager or similar system;
11. Assist in the preparing units for occupancy that may include moving furniture

Required Skills, Knowledge, and Ability

The position requires an excellent understanding of recovery, harm reduction and psychosocial rehabilitation principles as acquired through a relevant degree in human services, coupled with at least three years of experience working with the client population in order to apply the theories to practical settings.
• Knowledge of the issues faced by adults with mental illness, addictions, physical health concerns, and homelessness.
• An understanding is also required of the therapeutic relationship with an ability to negotiate with clients on goals and priorities.
• Knowledge of local community agencies and other professional services available for the client group is essential.
• Experience in working as part of a team of professionals.
• Must possess a valid driver’s license, insurance to transport clients and a reliable vehicle

Work Environment:
• Required to be on after-hours on call, on a rotating schedule.
• Frequent travel to Program Sites.
• Ability to clean and prepare units for occupancy which may include moving furniture.
• Since the workplace involves working in resident/tenant member’s own homes, staff may be subjected to second hand smoke while performing their job duties.

At Front Line Work Force Inc., we offer Competitive Pay, Weekly Pays, Weekly Paid Vacation Pay, Direct Deposit & Benefits are available . If you are interested in any of the above position, please bring in your resume, Photo ID & SIN card at time of application. We will be accepting applications Monday to Friday between 9am-3pm.
FRONT LINE WORK FORCE INC 2077 Dundas St East Unit 202 Mississauga Ontario L4X1M2 (2 sets of lights west of Hwy 427, across the street from Leon’s)
Front Line Work Force provides equal employment opportunities for all applicants and employees, regardless of race, religion, gender, national origin, age, disability, marital status, or veteran status.
Front Line Work Force Inc. is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, provide the information in this communication or documentation about our services in a format that takes into account a person’s disability.